1: Delivery Charges
We offer FREE SHIPPING Australia wide for all orders irrespective of the size.
However, if we need to arrange for special shipments for some regions which are not covered by our
courier partners, the charges will be levied depending on the weight of the product and the zone
defined by postal partners.
2: Order Dispatch
Order will be dispatched same day or the next business day after it is placed.
3: Delivery Time
Most orders are delivered within 3- 10 business days depending on the region and shipping
However, we advise you to allow us up to 10 working days. You can even use our Auto-Delivery service
so that you don’t run out of your pet supplies and can be free from hassle of reordering. In case
the order is delayed by more than 10 working days, please do contact our customer care desk for
Please note that our courier partners do not operate on weekends or public holidays.
Please Note: Delays in Deliveries due to Heavy Rains in QLD & NSW Coast
Australia Post operations have been impacted due to heavy rains and flooding across QLD and the NWS
coast. Considering safety measures, deliveries will continue where and when it is safe to do so.
Our customer care team is available to assist should you have any questions regarding deliveries.
4: Order Confirmation
As soon as your order is dispatched, we will send you a shipping confirmation email. In case, you do
not receive shipping notification email within 2 working days of placing your order, please
us through email: firstname.lastname@example.org or call us on 1300-990-073
Mon - Fri : 9 AM To 7 PM AEST.
5: How to track the order?
Your order's shipping status is always within reach. Simply contact our customer care executive via
an email - email@example.com or call on 1300-990-073
Mon - Fri : 9 AM To 7 PM AEST and we
will help you track your order.
6: What is your return policy?
We have 100% money back return policy. If you wish to return the product, for any reason,
contact our customer care team within 30 days of delivery. Returns will be accepted only
are cleared by our Returns Team.
Before returning an order please contact our customer care executive via email or call.
Please Note: For wrong order delivery, contact us immediately within 5 days of delivery and
ensure that the
returns are in their original pack in sealed condition.
7: What is refund policy?
Once the returned item is received & processed by our returns team, your refund will be processed.
Please note that all the refunds can only be made to the original mode of payment. Please allow 3-5
business days for refund to appear on your card.
8: What about the delivery after reship or refund on the order?
If you receive the original order after the reship or refund, you need to return the received package
within five days of delivery. In case, you failed to return, you will be billed for the same.
Our team is ready to assist you if you like to return the product. Call us on 1300-990-073 or email
us at firstname.lastname@example.org For returns procedure, our customer care team will help you or
if you would like to retain the product, we will bill you for the same.