Privacy Policy

Discountpetcare Privacy Policy respects the privacy of an individual and recognises the importance of protecting the privacy of its customers, who provide their personal and financial information to us. We follow the highest standards of security to ensure that the information is secure at all times.

Our privacy policy explains how we collect personal and non-personal information, what we do with it, how it is protected and the circumstances under which we disclose it.

Personal Data Collection

At, we collect only the data that is essential to provide the services that you sign up for. During purchase, our customers are required to fill in the registration form providing their full name, email address, permanent address and other contact details. This information helps us fill orders and deliver them. We insist customers provide us accurate details, as this data assists us to process orders and allows for quick delivery.

We also offer our customers the option of using the website without registration. In case, the customer does not want to register with us, they can avail our services as a guest. A visitor can browse our site anonymously.

To improve our services and expand the product range, we may conduct surveys and research programs. The information collected during these programs is effectively used to enhance and upgrade our services for better customer experience. However, customers are free to not participate in such surveys.


Like other sites, we do collect user information through cookies. These cookies help us to analyse user preferences by giving us data like frequency of visits and pages accessed from our site.

We store information, whenever someone visits us. This data includes IP address of the system used to access the site, the date and time of the visit and the number of web pages accessed.

This assists us in customising and improving our services accordingly. Please consider that this does not provide any personal information or identifying details of the user.

Third Party Cookies

When visiting, third parties may place cookies on your browser for targeted advertising purposes. To opt out of targeted advertising, some available third-party opt-out tools include: the Digital Advertising Alliance (DAA) and the Network Advertising Initiative (NAI). On ads served to you, click the logo of the provider (eg: AdChoices) positioned with the ad to learn more about interest-based advertising, who served the ad, and manage your ad options. You can also opt out of seeing personalised ads using the NAI opt out tool here.

Disclosure of Information

Personal information like name, phone numbers or emails will be used for notifying customers about their purchase and order status. It can also be used for marketing and promoting products relevant to pets. Customers are free to unsubscribe from promotional emails at any time.

At, we assure all our customers that we do not sell, rent or share any personal information to third parties. The only exception to this policy is disclosure to law enforcement agencies or to establish a legal claim.

Security Policy

We at take legal responsibility to protect the personal information of our customers. The customer information gathered, used or updated is stored in a highly secure virtual environment and we take every measure to safeguard it.

Whenever any personal information is changed or updated by customers, we provide secure servers to do so and abide by strict guidelines to ensure that there is no unauthorised access to this information.

Accessing and changing personal information

We provide full access to our customers to change or update their personal information at any time. Just log in to your account on our site, click on your profile to change or update the information and save it. You can even contact us for assistance in making any changes and we will be happy to do it.


To unsubscribe to any of our promotional services or newsletter, just sign in to your account, update your profile or send an email at

Erase or Destroy Personal Details is bound to take necessary steps to permanently erase personal data of our customers. Customers need to send in a request to, mentioning the removal of personal information, and we will safely destroy the details from our records.

Contact Us:

For any concerns, queries or suggestions, please feel free to contact our customer care team on: 1300-990-073 (Mon - Fri : 9 AM To 7 PM AEST) or email us at