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Privacy Policy

Discountpetcare Privacy Policy

Discountpetcare.com.au respects the privacy of an individual and recognises the importance of protecting the privacy of its customers and the third parties, who provide their personal and financial information to us. We follow the highest standards of security to ensure that the information is secure at all times.

Our privacy policy explains how we collect personal and non-personal information, what we do with it, how it is protected and the circumstances under which we disclose it.

Personal Data Collection

At Discountpetcare.com.au, we collect only the data that is essential to provide the services that you sign up for. During purchase, our customers are required to fill in the registration form providing their full name, email address, permanent address and other contact details. This information helps us fill orders and deliver them. We insist customers provide us accurate details, as this data assists us to process orders and allows for quick delivery.

We also offer our customers the option of using the website without registration. In case, the customer does not want to register with us, they can avail our services as a guest. A visitor can browse our site anonymously.

To improve our services and expand the product range, we may conduct surveys and research programs. The information collected during these programs is effectively used to enhance and upgrade our services for better customer experience. However, customers are free to not to participate in such surveys.

Customers signing up with our site are entitled to our FREE Newsletter service. These newsletters offer in-depth information about pet health and care, and latest upcoming deals. Customers are free to unsubscribe from this service at any time.

Cookies

Like other sites, we do collect user information through cookies. These cookies help us to analyse user preferences by giving us data like frequency of visits and pages accessed from our site.

We store information, whenever someone visits us. This data includes IP address of the system used to access the site, the date and time of the visit and the number of web pages accessed.

This assists us in customising and improving our services accordingly. Please consider that this does not provide any personal information or identifying details of the user.

Disclosure of Information

Personal information like name, phone numbers or emails will be used for notifying customers about their purchase and order status. It can also be used for marketing and promoting products relevant to pets. Customers are free to unsubscribe from promotional emails at any time.

At Discountpetcare.com.au, we assure all our customers that we do not sell, rent or share any personal information to third parties. The only exception to this policy is disclosure to law enforcement agencies or to establish a legal claim.

Security Policy

We at Discountpetcare.com.au take legal responsibility to protect the personal information of our customers. The customer information gathered, used or updated is stored in a highly secure virtual environment and we take every measure to safeguard it.

Whenever any personal information is changed or updated by customers, we provide secure servers to do so and abide by strict guidelines to ensure that there is no unauthorised access to this information. 

Accessing and changing personal information

We provide full access to our customers to change or update their personal information at any time. Just log in to your account on our site, click on your profile to change or update the information and save it. You can even contact us for assistance in making any changes and we will be happy to do it.                

Unsubscribe

To unsubscribe to any of our promotional services or newsletter, just sign in to your account, update your profile or send an email at contact@discountpetcare.com.au.

Contact Us:

For any concerns, queries or suggestions, please feel free to contact our customer care team on : 1300 990 073 (Mon - Fri : 9 AM To 5 PM AEST) or email us at contact@discountpetcare.com.au.