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FAQ

Do I need to register to place an order on Discountpetcare.com.au?

As a guest user, you can make purchases at our site,however, registering with us will help you as:

  • All your online purchase history is saved in your account for easy future shopping.
  • You can shop faster and have access to your previous orders.
  • We can send you special offers from time to time.

Can I change my account details?

Yes! Any time you can log in to your account and change or update your profile details. Alternatively, you can contact our customer care team for assistance through email or Phone.

What is the price of shipping?

We ship free of charge for all orders irrespective of size across Australia wide except for some remote places that are not covered by our postal or courier partners.

How long does delivery take?

Our orders are delivered within 3-10 business days. Our records show that most orders are delivered within 3-7 business days but we advise that you allow up to 10 working days. For further information, please visit our Shipping Policy page

Can I update or change my order details?

Yes, you can change or update your order. To make changes, please contact our customer service team on 02 9699 8811 or email us at contact@discountpetcare.com.au

Can I cancel my order?

Yes you can cancel your order anytime until its status is not shipped. Please contact our customer care team on 02 9699 8811 or email us at contact@discountpetcare.com.au to cancel your order in case its under processing. For more information on returns and order cancellation, please visit our Shipping Policy page.

Can I return my order?

Yes, we offer hassle-free 100% money back guarantee when it comes to returns and refunds. Please visit our Shipping & Return policy page for more information on our return policy.

What do I do if I have forgotten my password?

Please visit our website, click on the “Sign In” button. This will direct to the Customer Login page. Click on the “Forgot Password” button and you will receive an email with your password details to your registered email id.

What is auto-delivery?

An auto-delivery is an automatic service to generate orders at frequency of your choosing. It ensures that you never run out of pet supplies. It means that you don’t have to remember to stock up your pet supplies as the products will arrive at the time and schedule chosen by you.

Can I change the products in my auto-delivery?

Yes, you can add or change products in your auto-delivery order. You can change your delivery address or cancel the order at any time.

Is shopping with Discountpetcare.com.au secure?

We offer 100% safe and secure online shopping experience. We do not share your personal details including credit card information with anyone. Following the security standard guidelines, we have 256 bit encryption (SSL technology) on our payment gateways and we strictly adhere to the PCI (Payment Card Industry) standards. For more information, visit our privacy policy.

Sometimes images on website are different from product received, why?

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.