WINTER SALE

FAQ

Do I need to register to place an order on Discountpetcare.com.au?

Yes, you need to register for making purchases on our site as registering with us will help you as:

  • All your online purchase history is saved in your account for easy future shopping.
  • You can shop faster and have access to your previous orders.
  • We can send you special offers from time to time.

Can I change my account details?

Yes! you can login into your account anytime and change or update your profile details. Alternatively, you can contact our customer care team for assistance through email or call.

What is the price of shipping?

We offer FREE SHIPPING on all orders irrespective of size across Australia except for some remote places that are not covered by our postal or courier partners.

How long does delivery take?

Our orders are delivered within 3-10 business days. Our records show that most orders are delivered within 3-7 business days but we advise you to allow us up to 10 working days. For further information, please visit our Shipping Policy

Please Note: Delays in Deliveries due to Heavy Rains in QLD & NSW Coast

Australia Post operations have been impacted due to heavy rains and flooding across QLD and the NWS coast. Considering safety measures, deliveries will continue where and when it is safe to do so.

Our customer care team is available to assist should you have any questions regarding deliveries.

Can I update or change my order details?

Yes, you can change or update your order before it is shipped. To make changes, please contact our customer service team on 1300 990 073 immediately.

Please note that once your order is shipped, we would not be able to change or update your order.

Can I cancel my order?

Yes, you can cancel your order anytime until its status is not shipped. Please contact our customer care team on
1300 990 073 immediately to cancel your order in case its under processing. For more information on order cancellation, please visit our Shipping Policy.

Please Note: We would not be able to cancel your order once your order is shipped.

Can I return my order?

Yes, we offer hassle-free 100% Money Back Guarantee when it comes to returns and refunds. For more information on our returns policy, Please visit our Shipping & Return policy.

What do I do if I have forgotten my password?

Please visit our website, click on the “Sign In” button. This will direct you to the Customer Login page. Click on the “Forgot Password” button and you will receive an email with your password details into your registered email address. If this does not work, please contact our customer care team on 1300 990 073 or email us at contact@discountpetcare.com.au for assistance.

What is auto-delivery?

Auto-delivery at Discount Pet Care is an automatic service to generate orders at frequency of your choice. It ensures that you never run out of pet supplies. With auto-delivery program, you don’t have to remember to stock your pet supplies as the products will arrive at the scheduled time chosen by you.

Can I change the products in my auto-delivery?

Yes, you can add or change products in your auto-delivery order by contacting our customer care executive. You can even change/update your delivery address or cancel the order at any time. Please call us on our toll free 1300 990 073 or email us at contact@discountpetcare.com.au for any changes/updates/cancellations.

Is shopping with Discountpetcare.com.au secure?

Yes, shopping with DiscountPetcare is completely secure. We offer 100% safe and secure online shopping experience. We do not share your personal details including credit card information with anyone. Following the Australian security standard guidelines, we have 256 bit encryption (SSL technology) on our payment gateways and we strictly adhere to the PCI (Payment Card Industry) standards. For more information, visit our Privacy Policy.

Sometimes images on website are different from product received, why?

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.